Privacy Policy

Grand Strand Hardscapes 6371 Dick Pond Rd, Myrtle Beach, SC 29588

Phone: (843) 903-0033

Effective Date: 5 October 2026 | Last Updated: 5 October 2026

1. Introduction

Grand Strand Hardscapes ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.grandstrandhardscapes.com (the "Site"), request an estimate, schedule a consultation, or otherwise interact with our hardscaping, outdoor kitchen, pergola, fire feature, and landscaping services.

By using the Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Site.

2. Information We Collect

2.1 Information You Provide Directly

When you fill out our estimate request or consultation form, contact us by phone or email, or otherwise communicate with us, we may collect:

Contact information: full name, email address, phone number, and mailing or project address
Location information: ZIP code and service area details
Project information: project type, estimated budget, project descriptions, and any other details you share about your property or desired work
Communications: the contents of messages, inquiries, reviews, or feedback you send us

2.2 Information Collected Automatically

When you visit the Site, certain information may be collected automatically through cookies and similar technologies, including:

IP address and approximate geographic location
Browser type, device type, and operating system
Pages viewed, time spent on pages, links clicked, and referring website
Date and time of visits

Our Site is built and hosted on the Wix platform, which may collect and process visitor data on our behalf as described in Section 6.

2.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms (e.g., Facebook or Instagram) if you interact with our pages or advertisements, or from our financing partner if you apply for project financing.

3. How We Use Your Information

We use the information we collect to:

Respond to estimate requests and schedule on-site consultations
Prepare project estimates, designs, and proposals
Communicate with you about your project, including scheduling, updates, and follow-ups
Provide, manage, and improve our services
Process and coordinate financing inquiries with our third-party financing partner
Send marketing or promotional communications where permitted by law (you may opt out at any time)
Analyze Site usage to improve content, layout, and user experience
Comply with legal obligations and protect our legal rights
Prevent fraud, abuse, or unauthorized use of the Site

4. Text Messaging (SMS) Terms and Privacy

If you opt in to text messages through our estimate request form, Grand Strand Hardscapes will send you messages about your request, such as a confirmation that it was received and follow-up to schedule your estimate. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. You can also contact us at (843) 903-0033 or contact@grandstrandhardscapes.com. Consent to receive text messages is not a condition of purchase. Carriers are not liable for delayed or undelivered messages.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Information may be processed by service providers solely to deliver messages on our behalf.

See our Terms & Conditions for full SMS terms: https://www.grandstrandhardscapes.com/terms

5. Cookies and Tracking Technologies

The Site uses cookies, pixels, and similar technologies to operate the Site, remember preferences, analyze traffic, and measure the effectiveness of marketing. Types of cookies used may include:

Essential cookies required for the Site to function
Analytics cookies that help us understand how visitors use the Site
Marketing cookies used to deliver relevant advertising, including through platforms such as Google and Meta (Facebook/Instagram)

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality.

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service providers: with vendors who help us operate our business, such as our website platform (Wix), scheduling and communication tools, and analytics providers, who process data on our behalf under appropriate safeguards
Financing partner: if you pursue financing for your project, information you provide may be shared with or collected directly by our third-party financing partner (e.g., HFS Financial), whose own privacy policy will govern that relationship
Affiliated businesses: with related companies such as Grand Strand Custom Pools or Grand Strand Landscaping & Fence when needed to fulfill or coordinate your project
Legal compliance: when required by law, subpoena, or legal process, or to protect the rights, property, or safety of our business, customers, or others
Business transfers: in connection with a merger, acquisition, or sale of all or part of our business, in which case your information may be transferred as a business asset

None of the sharing described in this section applies to text messaging opt-in data and consent, which is never shared with third parties or affiliates.

7. Third-Party Websites and Services

The Site contains links to third-party websites, including our financing partner, manufacturer partners (such as Techo-Bloc, Unilock, and ICPI), Google Maps, and our social media pages on Facebook and Instagram. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

8. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including responding to inquiries, completing projects, honoring warranties, maintaining business records, complying with legal obligations, and resolving disputes. When information is no longer needed, we take reasonable steps to delete or de-identify it.

10. Your Choices and Rights

Depending on your state of residence, you may have certain rights regarding your personal information, which may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Opt out of certain data sharing for targeted advertising

To exercise any of these rights, contact us at contact@grandstrandhardscapes.com or (843) 903-0033. We will respond to verified requests as required by applicable law. We will not discriminate against you for exercising your privacy rights.

To stop receiving marketing emails, you may also use the "unsubscribe" link in any marketing email we send.

11. Children's Privacy

Our Site and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

12. Do Not Track

Some browsers offer a "Do Not Track" (DNT) signal. Because there is no common industry standard for responding to DNT signals, the Site does not currently respond to them.

13. Users Outside the United States

Our services are provided to customers in South Carolina and North Carolina, and the Site is operated from the United States. If you access the Site from outside the U.S., you understand that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

15. Consultations and 3D Designs

On-site consultations are provided at no cost. Custom 3D designs are offered at the discretion of Grand Strand Hardscapes following the on-site consultation and are not guaranteed for every project. Eligibility may depend on factors such as project scope, budget, and design complexity. Any references to free 3D designs in our advertising apply to qualifying projects only. Requesting a consultation or receiving a design does not obligate you to purchase.

16. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Grand Strand Hardscapes 6371 Dick Pond Rd Myrtle Beach, SC 29588

Phone: (843) 903-0033

Email: contact@grandstrandhardscapes.com